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There goes our plane---ONLY problem we're not on it!
Can you believe we missed our plane to paradise because some skycap person directed us to check in at the international terminal. We went there and no one was around. So then we went to check in at the Delta terminal we used the kiosk which after four attempts told us we needed to see a ticket agent.
After waiting in line to speak to a ticket agent we learned that the machine stops printing baggage tags at 45 minutes prior to flight departure we missed it by THREE minutes. So the agents said he could get us on the flight with
NO luggage. CRAZY!!
So the next option was to start looking for flights the only problem was that the flight he could get us on next went to Atlanta then we may have up to a day layover to see if we could get a seat to Cancun. Not a very fun option. Next option Re-book the whole thing for a later time. One way plane tickets to Cancun only happen once a week out of SLC. So the soonest we could go would be Saturday the 11th. That doesn't work because our kids would miss another week of school and my babysitter would have to go back to work.
SO LONG story short we chose to rebook in January - don't know if that's going to work but we can shoot for it. Also, now we purchase insurance on the trip in case anything crazy like bad luck happened we would not lose our money....WELL now the all inclusive resort may not refund our money - YIKES- so we are working with Delta who has a documented statement that is was the airlines fault we missed the flight and the resort has to decide if they will refund our money. What a mess!!!!
So for those of you who know us - I guess it's not too surprising - But what a disappointment Blair and I wait 15 years to go on a
REAL vacation and we still don't get to go!
There goes our plane---ONLY problem we're not on it!
Can you believe we missed our plane to paradise because some skycap person directed us to check in at the international terminal. We went there and no one was around. So then we went to check in at the Delta terminal we used the kiosk which after four attempts told us we needed to see a ticket agent.
After waiting in line to speak to a ticket agent we learned that the machine stops printing baggage tags at 45 minutes prior to flight departure we missed it by THREE minutes. So the agents said he could get us on the flight with NO luggage. CRAZY!!
So the next option was to start looking for flights the only problem was that the flight he could get us on next went to Atlanta then we may have up to a day layover to see if we could get a seat to Cancun. Not a very fun option. Next option Re-book the whole thing for a later time. One way plane tickets to Cancun only happen once a week out of SLC. So the soonest we could go would be Saturday the 11th. That doesn't work because our kids would miss another week of school and my babysitter would have to go back to work.
SO LONG story short we chose to rebook in January - don't know if that's going to work but we can shoot for it. Also, now we purchase insurance on the trip in case anything crazy like bad luck happened we would not lose our money....WELL now the all inclusive resort may not refund our money - YIKES- so we are working with Delta who has a documented statement that is was the airlines fault we missed the flight and the resort has to decide if they will refund our money. What a mess!!!!
So for those of you who know us - I guess it's not too surprising - But what a disappointment Blair and I wait 15 years to go on a REAL vacation and we still don't get to go!
2 comments:
Oh that makes me want to cry.
But, look on the bright side, When we're all FREEEEEEEZING! here in January,you will be somewhere nice and warm.
oh my! That totally SUCKS!! you aren't joking when you say you have bad luck! I'm SO sorry! I probably would have bawled my eyes out! kristine is right you'll be chill'n on the beach when we're all bundled up! :)
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